Shipping & Returns
🚚 Delivery Policy
- Timeline: Estimated delivery time is 3 to 5 working days, provided stock is available.
- Condition: All orders must be paid in full prior to dispatch.
- Risk: If delivery fails due to an act or omission by the customer, the risk passes to the customer, and reasonable storage/handling costs may apply.
- System Requirement: We only accept orders processed through our E-commerce system or via official written quotation acceptance.
🔄 Returns & Defective Goods
- Unsuitable Goods: You must notify Omotergents in writing of any unsuitable goods within 7 days of delivery.
- Defective Goods: Allegations of defects must be reported within 14 days of delivery.
- Our Process: Omotergents reserves the right to remedy the defect or supply replacement goods.
- Product Integrity: Products may not be diluted, mixed, altered, relabelled, or repackaged. To be eligible for return, items must maintain their original integrity as supplied.